IT/SaaS Ops Expert (Generalist) (AI Data Trainer)

IT/SaaS Ops Expert (Generalist) (AI Data Trainer)

You will review scenarios in a B2B SaaS workplace setting to train an AI agent on appropriate information use and visibility. Scenarios include access provisioning, incident response, support escalations, employee onboarding/offboarding, and internal data access reviews. For each scenario attribute, you will label yes/no/undecidable and provide a short justification grounded in contextual integrity norms. This is a fully remote, hourly contractor role with flexible hours at SME Careers (SuperAnnotate).

Key Responsibilities

• Review scenarios (executor role, task, cast, and a list of attributes) in a B2B SaaS workplace setting.
• For each attribute, judge appropriateness for the AI agent’s use and visibility to each cast member.
• Label yes/no/undecidable with a short justification grounded in contextual integrity norms.
• Apply structured guidelines consistently and maintain high annotation quality.
• Identify edge cases and follow escalation guidance when scenario context is insufficient.

Your Profile

• 1+ years of experience in an IT/SaaS Ops role (e.g., IT support, security, SRE, customer success, or similar operations role) at a B2B SaaS company.
• Strong English writing and reasoning skills (required).
• Familiarity with SaaS workflows: provisioning, escalations, incident handling, onboarding/offboarding, access reviews.
• Not an expert coder requirement—comfort reading basic technical context is sufficient.
• High attention to detail and comfort applying structured rubrics consistently.
• Comfortable working with ambiguity and making defensible judgments with brief explanations.