Customer Support Specialist — Document Understanding

We're looking for experienced customer success professionals to help train AI systems on service-related document comprehension. You'll evaluate AI-generated responses involving service level agreements, escalation documentation, support tickets, knowledge base articles, and customer communication workflows.

The ideal candidate is a Customer Success Manager or senior support professional at a SaaS or technology company, with deep experience reading and interpreting service agreements, troubleshooting documentation, and managing escalation processes. You know what great customer communication looks like and can spot when AI gets it wrong.

This is a flexible, remote, hourly role — work on your own schedule while helping build smarter customer support AI.