Senior Technical Product Operations Specialist

Product Operations Specialist (Technical)
The Product & Regulatory Operations organization is a vital part of a prestigious tech company's commitment to user and business safety on its platforms, delivering operations for emerging and critical priorities across the company and Global Operations in close partnership with product, engineering, legal, and cross-functional stakeholders. As a Technical Product Operations Specialist, you will work on projects that drive growth, engagement, and quality of the company's products through data-driven decision making and technical tooling. We are looking for experienced professionals with strong technical acumen and product sense who can independently build analytical solutions, leverage AI tools to accelerate workflows, and drive programmatic improvements through data analysis and automation.

Responsibilities

• Support program execution strategy for multiple products and platforms, including initiating 0 to 1 efforts, accelerating execution, and improving quality and outcomes for product objectives via programmatic and technical solutions
• Write and optimize SQL queries to collect, transform, and analyze product data from various sources, identifying trends, patterns, and insights that inform business decisions
• Build and maintain dashboards, reports, and visualizations (e.g., internal dashboard tools, Google Sheets) to effectively communicate findings to stakeholders and support real-time decision-making
• Leverage AI agents and tools to accelerate data analysis, automate repetitive tasks, and prototype solutions
• Proactively identify program risks, develop data-backed mitigation plans, and communicate rationale and updates clearly across cross-functional teams
• Manage general program activities to identify opportunities and predict roadblocks through data analysis, strengthen cross-functional relationships, and execute plans with technical rigor

Qualifications

• Minimum Qualifications:
• 8+ years of relevant experience in consulting, strategy, operations, or equivalent program management experience with a particular focus on technical product operations
• Proficient in SQL, able to write advanced queries including CTEs, window functions, joins, aggregations, and data transformations
• Experience with AI agents and AI-assisted workflows, comfortable prompting and iterating with AI tools to accelerate work
• Expert-level proficiency in Google Workspace, especially Google Sheets, able to create detailed documentation, complex formulas, pivot tables, and automated workflows
• Strong multi-tasking abilities with demonstrated experience managing multiple workstreams simultaneously
• Self-starter mentality, able to work independently, take initiative, and drive projects forward without close supervision
• Eager to learn new tools, technologies, and domains quickly; adapts to changing technical requirements
• Effective critical thinking and experience leveraging data to anticipate and unblock problems and drive solutions

• Proven time-management and organizational skills

• Preferred Qualifications:

• Experience with VS Code or similar development environments
• Experience with low-code/no-code prototyping or AI-assisted code generation
• Experience building dashboards and data visualizations (e.g., internal dashboard tools, Tableau, Looker)
• Familiarity with data pipelines, ETL processes, or data infrastructure concepts
• Experience working with engineering teams on technical specifications and requirements
• Background in quality assurance, triage operations, or ML/AI validation workflows
• Experience testing, developing, and implementing test strategies (manual and automated) for products and features

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

About Cincinnatus

Cincinnatus is an enterprise staffing company that partners with leading technology companies to source and employ highly skilled professionals for full-time and long-term contingent roles. Cincinnatus serves as the employer of record for these engagements, providing W-2 employment, payroll, benefits, and compliance, while placing employees directly within client teams to work on high-impact initiatives.

Roles hired through Cincinnatus are not project-based or freelance engagements. They are structured, role-based positions that typically involve full-time or fixed-term commitments, close collaboration with a client's internal teams, and integration into standard enterprise workflows.

Cincinnatus is a legal entity separate from Mercor. While opportunities may be discovered through Mercor's platform, employment, onboarding, payroll, and benefits for these roles are administered by Cincinnatus.

Equal Employment Opportunity

Cincinnatus is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or any other legally protected characteristic.

Cincinnatus is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans throughout the job application process.